1. Introduction

Sowbaghya is committed to protecting your personal data and complying with the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”). For the purposes of the DPDP Act, Sowbaghya acts as a Data Fiduciary.

This Privacy Policy explains how we collect, use, process, store, share, and protect your personal data when you access or use our website www.sowbaghya.com (the “Platform”). By using our Platform, you consent to the collection and processing of your personal data in accordance with this Policy.

2. Personal Data We Collect

We collect personal data that you voluntarily provide, including but not limited to:

• Full name, Contact number, and Email address.
• Delivery and billing address.
• Payment details (processed via secure payment gateways).
• Order history and communication records.
• IP address and device-related information.

3. Purpose of Processing

Your personal data is processed strictly for lawful purposes, including:

• Processing orders, managing payments, and fulfilling deliveries.
• Providing customer support and order updates.
• Fraud detection, prevention, and security improvements.
• Complying with legal and regulatory obligations.

4. Your Rights & Consent

Under the DPDP Act, you have the right to access, correct, or erase your personal data. You may withdraw your consent at any time by contacting us; however, this may limit our ability to provide specific services.

5. Data Security & Retention

We implement technical safeguards to protect your data. Personal data is retained only as long as necessary to fulfill its purpose or as required by law, after which it is securely deleted or anonymized.

6. Grievance Redressal

7. Cookies & Amendments

We use cookies to enhance functionality. You may disable them via browser settings. We reserve the right to modify this Policy to reflect legal changes; updated versions will be published on the Platform.